Recent Events


Edenvale Shoppes Announces the Merger with Barnes and Wagner

by Home Decor on January 16, 2012

Two leading online retailers, Edenvale Shoppes and Barnes & Wagner, today announced a definitive agreement to merge. Under terms of the agreement, Edenvale Shoppes will acquire all outstanding shares of Barnes & Wagner. The transaction will merge two leaders in the online Home Furnishings marketplace into a single company with the products, infrastructure, resources and expertise to uniquely meet the rapidly evolving needs of the online retail space. The merge of the operations should be completed by the end of January, 2012.

“This merger makes tremendous sense for our customers, shareholders and employees. It marks an unparalleled opportunity for two successful, mission-driven organizations to unify with a singular focus on being a premier online destination in the Furniture and Furnishings market,” said Jesse Akre, Edenvale Shoppes President and Chief Executive Officer. “Together with our customers, we have one of those rare and special opportunities to celebrate the vastly expanded selection and access to all of our product offerings.”

“Both companies are passionate about ecommerce and have truly pioneered the category together,” said Greg Tice, Barnes and Wagner President. “Given the similar alignment of our visions and overall strategies, the combination of our two companies will advance our presence substantially thus benefiting our customers.”

The merged company will represent many of the best brands in the Indoor Furniture and Home Decor, Outdoor Furniture, and Lighting for the Home. The combined company, under the Edenvale Shoppes name, will represent over 200 leading manufacturers. “The combination of our business model and products from great national brands really separates us from the competition,” said Akre.

Akre concluded, “Clearly, the potential of this combination is compelling, and we understand the need for focus and speed as we maneuver the merge process. We’re helped by the fact that both companies have been pursuing parallel online models, and there is immense talent in both organizations. We have done comprehensive integration planning and have goals to drive our success. We are committed to achieving the synergies we have identified as well as accelerating our competitive position and momentum in the marketplace.”

Read more: http://www.digitaljournal.com/pr/537382

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STELLAService Recognizes Edenvale Shoppes as a Leading Specialty Internet Retailer

by Home Decor on November 21, 2011

Great mention in a recent Press Release from StellaService

 

Dedicated to helping online shoppers make more informed buying decisions, STELLAService (http://www.stellaservice.com) rates thousands of retailers each year across more than 350 metrics, including usability and online tools, shipping and returns, and customer support.

 

Click HERE to catch entire Release

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Edenvale Shoppes awarded StellaService Award

by Home Decor on October 25, 2011

Congratulation to the Edenvale Shoppes Customer Service department – we have been awarded the StellaService Award. Thanks for all you hard work and efforts.

 

About StellaService;

 

You’re paying for their products. The least they can do is pay attention to your needs.

Online retailers have leveled the playing field with price and selection. Now the key differentiator for a shopper is customer service. We all expect a quality experience, but we don’t always get it.

STELLAService is an independent company that rates the customer service performance of online stores. You could say measuring service quality is an obsession of ours. So much so, we created the most robust evaluation methodology ever assembled — stress testing more than 300 different elements of the online customer experience.

 

Some e-retailers talk great performance. We find out who really delivers.

Our in-depth evaluations are designed around you and your shopping experience. To find out what that experience may be with a given retailer, our team goes shopping. We navigate sites, we conduct usability tests, we order and return products and we engage in over a dozen interactions with each company’s customer service representatives via phone, email and live chat. And we do it all undercover, so our findings are unbiased and true to the experience.

 

STELLAService lets you know the best places to shop for the best customer experience.

Our analysts have the training and the first-hand experience to thoroughly investigate the customer service quality of each online store we evaluate. Their job is to collect data and experience life as a customer around every attribute of the online shopping experience. From that, we can assign a rating to each business and compare stores within their category and the online shopping universe as a whole.

 

When all the data is in, we report our findings through our online customer service ratings (“STELLA Ratings”): ELITE; EXCELLENT; APPROVED; and NOT APPROVED. All ratings are posted on our site.

Online stores with ELITE or EXCELLENT ratings are eligible to display our STELLAService seal on their sites. This seal is the only trustmark on the Web that objectively and credibly communicates to shoppers that a store is truly dedicated to providing great customer service. You will also see our ratings and seals integrated into comparison shopping sites as a way to further assist you in your pursuit of a happy online shopping experience.

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Edenvale Shoppes Announced Today it has Entered into a Relationship with ResellerRatings

by Home Decor on June 6, 2011

Edenvale Shoppes announced today that it has entered into a relationship with ResellerRatings, to offer its customers yet another venue for feedback and suggestions.

“Our approach is simple. Provide quality products as part of an excellent Customer experience” said Jesse Akre, President of Edenvale Shoppes. “When someone visits one of our websites, a key piece to our continuous improvement initiative is to interact in a way with the customer just as if they were in a traditional Brick and Mortar retailer. This goal keeps us very focused on delivering Tier 1 Customer Service as well as providing custom cutting edge technology that facilitates an effective and secure purchase experience. The partnership with ResellerRatings gives a voice to the customer – so they can let us know how we are doing.”

For the complete release, click HERE

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Edenvale Shoppes participates in STELLAService Pilot Program

by Home Decor on April 26, 2011

 

 

Edenvale Shoppes is proud to have been chosen to participate in the STELLAService pilot program.  With our commitment to Customer Service and excellence in online shopping – this program, and its recognition is a key acknowledgement of our efforts.

New York, NY (PRWEB) April 20, 2011

Online retailers of all sizes now have the opportunity to join the ranks of Zappos.com, Diapers.com, 1-800Contacts.com and other leaders that have been singled out for outstanding customer service by STELLAService, the first independent company evaluating the service quality of e-retailers.

Under a new program launching this week, any online store can now leverage the support of its shoppers to help it get evaluated by STELLAService. A growing number of retailers are already prominently showcasing the campaign’s badge – “Love our service? Nominate us” (see below for a list of participating stores). Once a store receives 100 nominations from the online shopping community, it officially enters the queue to be rated by STELLAService.

Read more: http://www.prweb.com/releases/2011/04/prweb5265324.htm

About STELLAService

You’re paying for their products. The least they can do is pay attention to your needs.

Online retailers have leveled the playing field with price and selection. Now the key differentiator for a shopper is customer service. We all expect a quality experience, but we don’t always get it.

STELLAService is an independent company that rates the customer service performance of online stores. You could say measuring service quality is an obsession of ours. So much so, we created the most robust evaluation methodology ever assembled — stress testing more than 300 different elements of the online customer experience.
Some e-retailers talk great performance. We find out who really delivers.

Our in-depth evaluations are designed around you and your shopping experience. To find out what that experience may be with a given retailer, our team goes shopping. We navigate sites, we conduct usability tests, we order and return products and we engage in over a dozen interactions with each company’s customer service representatives via phone, email and live chat. And we do it all undercover, so our findings are unbiased and true to the experience.
STELLAService lets you know the best places to shop for the best customer experience.

Our analysts have the training and the first-hand experience to thoroughly investigate the customer service quality of each online store we evaluate. Their job is to collect data and experience life as a customer around every attribute of the online shopping experience. From that, we can assign a rating to each business and compare stores within their category and the online shopping universe as a whole.

When all the data is in, we report our findings through our online customer service ratings (“STELLA Ratings”): ELITE; EXCELLENT; APPROVED; and NOT APPROVED. All ratings are posted on our site.

Online stores with ELITE or EXCELLENT ratings are eligible to display our STELLAService seal on their sites. This seal is the only trustmark on the Web that objectively and credibly communicates to shoppers that a store is truly dedicated to providing great customer service. You will also see our ratings and seals integrated into comparison shopping sites as a way to further assist you in your pursuit of a happy online shopping experience.

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